"Downloading information from pair" neverending message

It's been months since I still see the same message "Downloading information from pair" on the single contacts I use for testing purposes, I've literally been unable to send or receive messages or voicenotes between the two contacts for a very long time.

If I delete both contacts from both accounts, they appear randomly repeated but still cannot send or receive messages or voicenotes between them.

However, I've been able to make videocalls between them but it sometimes stops working altogether, so no videocalls are even possible.

This has been happening ever since several versions of the app, including the latest one regardless if it's on Android mobile or Android for TV.

What gives?.

Google has removed Google Meet support from Android for TV so this is an opportunity for Jami to take its place.

Edit: The "Downloading information from pair" message seems to be gone after the latest version 20250310-01, but I still can't send or receive anything from either contact, not even to make videocalls.

changed the description

changed the description

added platformandroidtv severityhigh labels

added typebug label

Thanks for the report,

What platforms & Jami versions do you use when communicating with the Android TV version ?

Thanks.

Hello Adrien, I'm not sure why I didn't receive any notifications about your comment in my email, anyway, like I said above, the Jami version is 20250310-01 and I am using Android 12 with the Google TV UI and Android 14 with the Android TV UI and Google TV UIs, one of the accounts is setup on the three Android for TV devices while the other account is setup on a Windows 11 computer, so I run test between both platforms.

I am using the same Jami version on my Android phone (Moto G34 with Android 14) with the same situation, no messages, voicenotes or videocalls.

Adrien, I reset the Jami app on all Android for TV devices and now I can't setup the account anymore, the option to add the account from the network doesn't respond when I click on it

I'm not sure why I didn't receive any notifications about your comment in my email

I guess the Global notification level was set to "disable".

@branches78 We just pushed a new beta release on the Play Store that implements the new link device import mechanism on Android TV. It should take a few days for Google to review and publish it. Sorry for the inconvenience and thanks for your patience.

Sorry for the inconvenience and thanks for your patience.

On the contrary!, I am glad that you have responded quickly to this issue, I like Jami and I will keep providing feedback.

I haven't joined the beta channel so I will look into it.

I still haven't received notifications despite what @Lanius-collaris suggested above

@aberaud, I signed up to the beta and I received the update today, I tried to setup the account but I got the following error after several seconds:

Thanks for the report. Do you use the same beta on Android TV ? Thanks

Yes, I received the update on both systems at the same time.

Hello @aberaud, today I was able to import the account from my phone to the Android TV device, however, there is one little thing that seems to be a bug and it's related to the profile picture, I had one on my phone but it didn't transfer, what's even worse is that it got deleted on my phone after the transfer process was completed.

Thanks again for the feedback! We are already investigating this issue

Nice to know!, however, I will close this ticket because the "downloading information from pair" issue seems to be gone, I now see the whole messages thread after a moment that the account was imported, I will add a comment on the other ticket #1859.

Thank you!.

closed