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  • savoirfairelinux
  • jami-client-android
  • Issues
  • #916
Closed
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Created Mar 28, 2021 by Maxim Cournoyer@mcournoyerMaintainer

samsung galaxy j3 prime: Video and sound become choppy and call drops

Bug report form

Describe your environment

Please specify the following:

  • Ring version: 20210315-01
  • Device model: Samsung Galaxy J3 (SM-J327W)
  • Android version: 8.1.0
  • On the Samsung Galaxy J3: Play Store; on the other device: Tried with Play store (20210315-01) or jami-gnome built from the latest sources on GNU/Linux

Steps to reproduce

  • Can you reproduce the bug: With one of my contacts though which is using a SM-J327W device, it always occur on her side (their Jami app crashes after a while). I couldn't reproduce using a SM-J320W8 (a different, but close model).
  • Steps:
  1. Call Jami on a Samsung Galaxy J3 SM-J327W
  2. The call originally proceeds normally, with good video and audio and a decent framerate (~15 fps on both ends).
  3. After 2-5 minutes of call, the video and audio sent from the Galaxy J3 device becomes choppy, with the framerate dropping to near zero (0.09 fps) and eventually the call dropping.
  • Actual result: The call drops after a while.
  • Expected result: The video and audio should remain fluid, and the call should not drop even after a prolonged period of time.

Additional information

The phone specs are available from https://www.phonearena.com/phones/Samsung-Galaxy-J3-Prime_id10506. It has the following processor and GPU:

  • CPU: Quad-core, 1400 MHz, ARM Cortex-A53, 64-bit, 28 nm
  • GPU: Adreno 308
  • RAM: 1.5 GiB
Edited Jun 08, 2021 by Maxim Cournoyer
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