Registered Name Problem Not set with new account can't "Register Name"

On an iPHONE with the current Jami app downloaded from the Apple Store. A new account was setup with an available name to register. The process completed, but the registered name is not present in the system and still available to be registered.

Hey there @Greg,

Thank you for taking your time to send us your feedback. This is an odd behavior, multiple things could be the issue. Sometimes it can take a little bit of time to complete the registration on the distributed Network. Could I get the username you couldn't register to check its validity ? Don't hesitate to send us more feedback on the app, it is really appreciated.

Have a great day !

Is there a way to Private Message that information to you? I would rather not publicly post IDs to avoid possible future spamming. I can send it Francois or you can get my ID from him. There is a thought I may have posted this issue in the wrong section. As the same issue happened on android and a similar issue on Windows. It might need to go to the -Daemon issues.

When you create a new issue, you can check:

"This issue is confidential and should only be visible to team members with at least Reporter access."

Or you can also edit the "Confidentiality" in the menu at the right.

Thanks @sblin,

It doesn't seem to let me update the Confidentiality so I will start a new thread to enter the IDs, did know when I opened this I couldn't Private Message data like that to staff.

@kkostiuk please follow the new API for the iOS/Mac OS client and ask for the password :)

assigned to @kkostiuk

changed milestone to %Iteration 5

Could this be the same issue for Android/Windows: https://git.ring.cx/savoirfairelinux/ring-client-android/issues/565

For windows it's exactly the same issue indeed. But for Android, the client is OK and should be working with latest release:

I've just tried several scenarios:

1. Account without a password and register during the account creation
2. Account with a password and register during the account creation
3. Account without a password and register in the "Manage account" view
4. Account with a password and register in the "Manage account" view

All scenarios are currently working. What scenario did you test?

This is not password related issue.

I just retried on Android (20190408, the latest in the App store): 3. Account without a password and register in the "Manage account" view

Sam issue, didn't register the G***P account name again.

When I first signed up I didn't enter a password so tried #1 originally (possibly on a 03/27/2019 version)

Version 2.14 has more information about account creation. If an error happening during name registration appropriate message will be displayed.

changed milestone to %Iteration 6

changed milestone to %Iteration 7

changed milestone to %Iteration 8

changed milestone to %Iteration 9

added SprintTo review label

@kkostiuk also last daemon fixed an issue about name registration (name with capitals letters). @Greg is this issue still an issue?

Seems like you fixed it. I went to the Adroid App and could register with no problem, and the ID shows on the PC App. I didn't try to do it through the PC so can't attest to that but likely not a problem.

The issue was located on the daemon so, because every platform uses the same daemon, it's ok :)

The only issue missing on ios is that if the first registration fails, you can't register the account later, but it's another issue..

closed

added severityhigh label