jami-client-qt issueshttps://git.jami.net/savoirfairelinux/jami-client-qt/-/issues2023-11-23T12:57:46Zhttps://git.jami.net/savoirfairelinux/jami-client-qt/-/issues/1419crashing when entering Troubleshoot menu2023-11-23T12:57:46ZGcrashing when entering Troubleshoot menu## Environment
- OS: Windows 11 Build 22621
- Jami version: latest stable to date, not visible anywhere in the Jami Client (should get a prominent location)
- What build you are using: \[jami.net\]
## Steps to reproduce
Note: Better t...## Environment
- OS: Windows 11 Build 22621
- Jami version: latest stable to date, not visible anywhere in the Jami Client (should get a prominent location)
- What build you are using: \[jami.net\]
## Steps to reproduce
Note: Better the scenario is, better we will be able to reproduce and debug.
- Can you reproduce the bug: \[at will\]
- Steps: 1. enter Troubleshoot Menu
- Actual result: Crash
- Expected result: Get Log Files
## Additional information
![crashtrouble.mp4](/uploads/332ef4bbedfef9ea802ed07c7b9c43d6/crashtrouble.mp4)https://git.jami.net/savoirfairelinux/jami-client-qt/-/issues/1193[Windows 10 (only?)] Any SIP-Account lost after restarting Jami; (All Jami ac...2024-02-08T21:45:38ZElys[Windows 10 (only?)] Any SIP-Account lost after restarting Jami; (All Jami accounts then have a red dot)Update: Version (Beta): 202402071808
Even if you create a **random dummy account** (Server: test; Username: test;Password: test UDP/TLS) still same issue - so probably unrelated to the SIP provider
* works with any SIP-account and with...Update: Version (Beta): 202402071808
Even if you create a **random dummy account** (Server: test; Username: test;Password: test UDP/TLS) still same issue - so probably unrelated to the SIP provider
* works with any SIP-account and without the need to make / receive calls (or text)
---
newest version (Beta): Version (Beta): 20240126190
Steps to reproduce: (Logs: https://git.jami.net/savoirfairelinux/jami-client-qt/-/issues/1193#note_44308)
- Open Jami and add a "SIP-Account"
- Now make calls (real (SIM-) mobile (android) phone number (Device 1; Android) -\> SIP-Account (Windows 10; Device 2 using Jami))
- Everything will work fine
- Now exit Jami
- Your SIP Account is lost - you have to create the same user account again and everything will work great - but once you exit Jami same issue again
reproduced every time using **Windows 10 22H2** (1 SIP-account, multiple Jami accounts (old Non-Swarm accounts in the past removed))
did **NOT** reproduce using Windows 11 (1 SIP-account and 1 Jami account)Andreas TraczykAndreas Traczykhttps://git.jami.net/savoirfairelinux/jami-client-qt/-/issues/1109Windows 10 22H2 immediate post-launch crash (Logs Present)2023-06-23T08:46:03ZM EWindows 10 22H2 immediate post-launch crash (Logs Present)## Describe your environment
Please specify the following:
- OS: Microsoft Windows 10 Education 22H2 10.0.19045 Build 19045
- Jami version: jami.beta.x64 (QT 6) && jami.release.x64
- What build you are using: jami.net
## Steps to repr...## Describe your environment
Please specify the following:
- OS: Microsoft Windows 10 Education 22H2 10.0.19045 Build 19045
- Jami version: jami.beta.x64 (QT 6) && jami.release.x64
- What build you are using: jami.net
## Steps to reproduce
- Can you reproduce the bug: at will
- Steps: Any launch of Jami.
Clean Installation (uninstall, delete the jami Program Files folder, delete the local appdata Jami folder) had no effect.
Switching to Beta Channel had no effect.
Fresh installation files had no effect.
I have no Jami account.
- Actual result: Failure to launch Jami. Interface is not responsive for the seconds the UI is visible.
- Expected result: Jami launches.
## Additional information
I refuse to believe that the entire Windows Client is broken for everyone; this HAS to be a local issue. The installer has everything it needs already...so it can't be a failure to install some dependency. I've even dumped out my path/environment variables here, in the hopes of finding answers!
The only other noteworthy thing to mention is a recent switch from an AMD rx480 to a Nvidia 2080. I mention this, incase some Vulkan configuration file somewhere is still set for an AMD card...that's how much I'm grasping at straws.
Any help at all very much appreciated!
[autoLog.txt](/uploads/f495559d1c8479a9cfe6a08036aa4d6f/autoLog.txt): The file output following the strict instructions.
[manualLog.txt](/uploads/1858b858b0835d79134ea6692cf8d600/manualLog.txt): A manual copy-paste of CMD output, as it differs from the automatic logging
[env.txt](/uploads/12cae1dbf2f8a9f35bd0f95e715f0551/env.txt): All environment variableshttps://git.jami.net/savoirfairelinux/jami-client-qt/-/issues/930Screen share: Is "Share Area" not available anymore?2023-01-17T17:14:31ZElysScreen share: Is "Share Area" not available anymore?I am using the newest beta version of Jami: 202301101703
I think there is no option "Share area" (video call Windows 10 -> Android).
Can you please make it possible to select "Share area" again?I am using the newest beta version of Jami: 202301101703
I think there is no option "Share area" (video call Windows 10 -> Android).
Can you please make it possible to select "Share area" again?Aline Gondim SantosAline Gondim Santoshttps://git.jami.net/savoirfairelinux/jami-client-qt/-/issues/655URL protocol: respond to `jami:` URI scheme2022-11-10T08:41:55ZAndreas TraczykURL protocol: respond to `jami:` URI schemeThis functionality was lost on Windows when migrating to the WiX installer.
1. Re-implement the install-time registry entry creation.
2. Implement URI handling.This functionality was lost on Windows when migrating to the WiX installer.
1. Re-implement the install-time registry entry creation.
2. Implement URI handling.Andreas TraczykAndreas Traczykhttps://git.jami.net/savoirfairelinux/jami-client-qt/-/issues/864[Windows 10] No Audio as Standard User2022-10-23T15:34:30ZA. Spenner[Windows 10] No Audio as Standard UserSystem Info:
- Asus Rog Strix X570-F Gaming
- AMD Ryzen 9 5900X
- 16GB G.Skill Flare X DDR4-3200 C14 DC
Sound devices:
- Onboard - Realtek Audio
- HDMI - Nvidia GeForce GTX 780 Ti
- USB – USB Sound Device (unknown)
Operating System:
- ...System Info:
- Asus Rog Strix X570-F Gaming
- AMD Ryzen 9 5900X
- 16GB G.Skill Flare X DDR4-3200 C14 DC
Sound devices:
- Onboard - Realtek Audio
- HDMI - Nvidia GeForce GTX 780 Ti
- USB – USB Sound Device (unknown)
Operating System:
- Windows 10 Pro 20H2 (19042.1348)
None of the sound devices listed above are outputting any audio from Jami (and Jami isn’t shown in the Volume Mixer - see images below), unless Jami is executing with "**Run as administrator**".
| | Volume Mixer during an active call |
| ------ | ------ |
| _Without Administrator:_ | ![without_administrator](/uploads/de4b8166c43cbdfa2ff807dd1ff80c70/without_administrator.jpg) |
| _With Administrator:_ | ![with_administrator](/uploads/40338ef9419b61cf2624e4b8b1ddf31f/with_administrator.jpg) |
The account used to run Jami on this Windows machine is a "_Standard user_" and the systems "_Administrator_" account has been activated and given a new password.
`> net user administrator /active:yes`
The location Jami is installed doesn’t seem to have any influence on the issue.https://git.jami.net/savoirfairelinux/jami-client-qt/-/issues/543Windows beta installer needs user to click Ignore to finish2022-09-07T14:35:20ZovariWindows beta installer needs user to click Ignore to finishWhen installing Jami beta for Windows, the person said that Windows had a dialog which stated something like "Can't update file as it is in use." with the options `Retry`, `Ignore` and `Cancel`.
`Retry` didn't work so they pressed `Igno...When installing Jami beta for Windows, the person said that Windows had a dialog which stated something like "Can't update file as it is in use." with the options `Retry`, `Ignore` and `Cancel`.
`Retry` didn't work so they pressed `Ignore`. Once `Ignore` was pressed, Jami installed; however, this doesn't seem very wise.
We don't have any devices with Windows operating systems; hence, we couldn't reproduce their situation.
1. Are you aware of any programs that should be disabled closed when installing Jami? For example, Windows Defender?
When Jami was installed on there computer Windows Defender caused some problems, and the stated that they allowed the Jami program.
When we made a call, they couldn't hear us and we couldn't hear them.
In their Jami program, they clicked `Open settings`, `Audio/Video` tab, and they said the volume meter for the microphone didn't move and there was no option in the `Microphone` drop-down.
2. Is there a setting in Windows to allow microphones and speakers for programs?
Thank you for your assistance.
Windows 10<br>
[Download Jami beta](https://dl.jami.net/windows/beta/jami.beta.x64.msi) from [Download Jami for Windows](https://jami.net/download-jami-windows/)Andreas TraczykAndreas Traczyk