No Audio on Calls

[Bug report | Feature request | Question | Refactoring | Test | Design]

Bug report

• Platform: [Linux | Windows | macOS] Windows

• OS version: 10

• Jami version: 202507211539

• Distribution channel : [Jami.net | Jami.net Beta | App store | snap] Jami.net

• Account-related devices: [single | multiple] single and multiple

• Can you reproduce the bug: [at will | occasionally | not at all] at will

Steps to reproduce (STR):

1. Initiate a call

• Actual result: Unable to hear called person. When then simply re-selecting the output audio device from within Jami, called person can be heard. We verified this on different computers all with Windows 10 with different audio devices and different internet connections always with identical result. This bug is present since a few versions. The last known release which worked flawlessly in this regard was 202505081531. However we did no test every release which has been released. Simply rolling back to this version solves the problem.

• Expected result: Able to hear called person

Relevant logs, screenshots or video :