A bug that can be reliably reproduced in our environment by following the given steps (scenario). Such bugs are prioritized as they allow for efficient identification and correction, leading to faster resolutions.

The reproducibility of the bug is not yet determined and needs further investigation.

A bug that will not be addressed, due to various reasons such as inability to reproduce the issue, outdated nature, or issues related to the user's setup or misuse.

A bug that has reappeared despite having been previously fixed, requiring investigation and re-fixing.

An issue related to receiving, displaying, or sending notifications for calls, messages, and invitations. It also covers push notifications on mobile devices (crucial for keeping users informed when the app is running in the background and not actively open).

Issues related to packaging Jami for distribution on various platforms, such as creating and maintaining package repositories, ensuring compatibility with different distributions, and coordinating with package maintainers to ensure consistency between packaged versions and the official releases available on dl.jami.net.

The ticket is specific to the Android TV distribution of the application.

The ticket is specific to the F-Droid distribution of the application (not managed by our developers).

The ticket is related to one of the Linux distributions of the application (Ubuntu, Fedora, Linux Mint, Debian, Red Hat, etc.).

The ticket is specific to the macOS distribution of the application.

The ticket is specific to the Windows distribution of the application.

An issue related to plugin development and integration.

An issue concerning security vulnerabilities or improvements.

An issue related to settings features, such as account management and profile customization, call settings, device linking and advanced preferences configuration.

This is a catastrophic issue. The application is completely unusable and there is no workaround available (e.g., crashes). Development and testing are blocked.

This is a serious issue. A major functionality is severely impaired and there is no satisfactory workaround.

This is a minor issue. Cosmetic problems or with low or no impact on users.

This is a moderate issue. Non-critical functionality is blocked or a workaround exists.

An issue related to the SIP functionalities, such as SIP call setup issues, call quality concerns, SIP protocol compatibility, and troubleshooting SIP-related errors.

An issue related to contact list functionality, such as contact synchronization, presence status, display anomalies, inviting new contacts, and any other issues related to efficient contact management.