[Windows 10 & 11] Audio issue if you don't configure the sound device as stereo using the Speaker setup wizard of Windows
So to keep it short: Just install Voicemeeter Banana (Url:https://vb-audio.com/Voicemeeter/banana.htm) and configure the sound device as 7.1, 5.1 etc and you should be able to reproduce this issue |
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I've updated all Jami apps to the newest beta version (Windows 10 & 11; (Android does not matter))
Bugfix option? #1401 (comment 45655)
It's just the speaker setup that causes this issue if you change the Windows audio driver during the call it does NOT matter. #1401 (comment 45652) |
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Update I was also able to reproduce this issue on Windows 11 22H2 if I used Voicemeeter Banana (Jami: Output device "voicemeeter input") and select 7.1 surround sound. Maybe you can also check other settings like 5.1
Now everyone should be able to always reproduce using the following settings:
Newest update of this issue: The issue does not appear if you use Stereo sound: #1401 (comment 38096)
This (Windows 10?) issue persists at least since Ring 20180802183014: See: #1401 (comment 37311)
Credits: Thanks to @aspenner: Now we know why and how this sound issue occurs. #1401 (comment 37791)
Always used portaudio. (But doesn't matter?)
The audio driver has no effect on this issue #1401 (comment 37793).
You need to use a playback device that supports sourround sound; It should even work if you use a virtual sound card like Voicemeeter Banana (Url: https://vb-audio.com/Voicemeeter/banana.htm)
Steps to reproduce:
- Go to Sound -> Playback -> select a playback device -> configure
- Go to Choose your configuration and select audio channels that are NOT stereo (I think even Mono had issues? But at least 5.1 and 7.1)
It should be mentioned that only the Windows 10 configuration seems to matter. If I've choosen "7.1" (Windows 10 settings) but I use Logitech Gaming Software to get stereo sound, Jami still has this sound issue.
EDIT: It seems that Apple devices such as Mac also allow to configure sourround sound. (Url:https://support.apple.com/en-is/guide/audio-midi-setup/ams1005/mac) It would be interesting if Mac user can reproduce this issue.
EDIT 2: I saw that some Linux distros also support sourround sound but in that case mostly PulseAudio? (Url: https://help.ubuntu.com/community/SurroundSound and https://www.developer.com/microsoft/c-sharp/portaudio-portable-audio-processing-for-all-platforms/ ). Can someone reproduce using any Linux distro?