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  • jami-projectjami-project
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  • #724
Closed
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Created Nov 09, 2019 by DutchFlander@DutchFlander

Unable to import or create account on Win 10

Hi,

Today I installed the latest Jami on windows, but I'm unable to import my account from device or from backup. My final attempt was to create a new account on Windows 10, but to my surprise after creation the blue circle was just rotating, then the application was crashed. More precisely quit without any information. Even if I restarted and tried to make a local account it did the same. After some load it disappears.

On my Android it is working fine and I could also register a public account. On win 10 restore and new account creation is failing.

Any idea how to debug or troubleshoot this annoying issue? On my previous win 7 (same hardware) it was working flawlessly.

Thanks in advance! Dutch Flander

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