Contact disappear

Please specify the following:

• Jami version: 20221225-01
• Device model: Homatics Box R 4K Plus
• Android version: Android TV 11
• What build you are using: Play Store.

Steps to reproduce

• Can you reproduce the bug: [Occasionally]
• Steps:
  1. Open the Jami app 2. Sometimes contacts appear or don't appear 3. When they appear and I open one, no UI interface appears, just the camera preview. ...
• Actual result: Sometimes contacts appear and sometimes they don't.
• Expected result: To see all the contacts every time I open the app.

I don't use the mobile app, only the Android TV version so I can't confirm if it happens the same in that version.

Maybe this issue is (also) related to jami-project#1511 (moved)?

I'm really not sure since I started to see the issue after the update arrived but I can't confirm if it was immediately or after some time like that person states.

changed title from Contacts disappeared intermittently after latest Android TV update to Contacts disappear intermittently after latest Android TV update

marked this issue as related to #1222

changed title from Contacts disappear intermittently after latest Android TV update to TV: Contacts disappear intermittently after latest update

Hello, I can confirm that the issue reported here seems to be gone, however, when I attempt to make a videocall nothing happens, a gray screen stays forever and nothing else happens afterwards.

Actually regarding contact requests there've been lots of changes:

jami-daemon#855 (comment 43864)

I don't understand, are you saying that I should delete the contacts and re-add them again?

No - I just meant that disappearing contacts might be related? And it's now fixed?

Actually that's more similar: jami-project#1511 (moved)

No - I just meant that disappearing contacts might be related? And it's now fixed?

Yes I am able to see the contacts again, it wasn't working in the Jami version stated in this bug report but it seems to work fine now though I don't know since which version was fixed because I stopped using the app but I started using it again.

The problem now is that when I click to make a videocall a gray screen stays indefinitely and when I call to my device from a different one I hear the ringtone but nothing happens either.

This issue is fixed and I will reopen it if it occurs again in the future, I will create a separate report for the gray screen.

closed

Looks like this issue hasn't been fixed, I am facing the issue on the mobile app so I'm going to reopen this bug report.

Everytime I close the app on my phone the only contact I use to test the app disappears from the contacts list, but if I look it up I can send messages and make videocalls, which in turn allows me to re-add the contact again but once I close the app the story repeats.

reopened

changed title from TV: Contacts disappear intermittently after latest update to TV: Contacts disappear

Take a look at the below video:

https://drive.google.com/file/d/1-atOGe292yhIdJakG667hNMT8p3sZRdf/view?usp=drive_link

Just to not lose your video:

output4

Can you please update your environment description ?

Sure :

• Jami version: 20230714-01
• Device model: Moto G32
• Android version: Android 12.
• What build you are using: Play Store.

added BacklogHigh bug labels

changed title from TV: Contacts disappear to Contact disappear

This is how it appears on the Windows app, I have to delete the contact and re-add it in order to be able to send messages and videocalls:

@branches78 I just want to add that you should also remove the username / your own under "contactB".

Otherwise other Jami user can find you by searching the username.

Yeah, I know, it's already visible in the video so it won't make any difference though I don't want "contact A" to be visible, that's why I hid it.

I use contact B for testing only, people are free to add me if they want.

You can use for example Node Video editor (https://play.google.com/store/apps/details?id=com.shallwaystudio.nodevideo) (no trackers found until now https://reports.exodus-privacy.eu.org/de/reports/search/com.shallwaystudio.nodevideo/) to remove the name?

But - yes it would take probably much more time than removing it from a picture.

This issue has been resolved on version 20231019-01.

I will go ahead and close it and I will reopen it in case it happens in the future.

Thank you.

closed

I'm afraid I have to reopen this bug report, I am again having an issue when I attempt to add a contact that was previously added to the account.

As you can see in the attached video, when I search for the contact nothing happens, and if I attempt to call or videocall the contact the screen remains black which leads the app to become unresponsive so I have to force-close it.

Jami_for_Android_Mobile

Furthermore, I am able to receive calls and video calls from the contact I am trying to add.

This issue happens on Android for Mobile and on Android for TV.

I think this could be fixed (in next release) by https://review.jami.net/c/jami-client-android/+/29513/4

I received new version 20241112-01 and the contact appears again, but messages are not arriving between them, I will close this bug report and I will create a separate one for that issue.

Thank you.

reopened

closed