All contacts disappeared after update 20240118-01

Android 10 Jami v.20240118-01 Google version and F-Droid version

After updating the app all contacts disappeared. After trying to clear cache or uninstalling the app some of the contacts (not all) appeared back with empty chat history and message "Downloading conversation from peer".

So currently the app is completely broken. Cannot use it.

I don't reproduce the first part of the issue, but at least for the second part:

If you uninstall the app there is no data anymore, so I guess you import your account from another device? Or from a backup?

If it's a backup, the backup is from a time you did with all your actual contacts? Else for sure they will not be there.

Also, is any other device up and ready to sync? (Else it will wait for another device to be ready to sync the conversations)

added non-reproducible label

For the first part, no log or scenario doesn't help us to reproduce for sure

Also, is any other device up and ready to sync?

I have Windows client running which contains all contacts and conversations. But so far nothing happens.

Also please find my log from Android: log_20240201_000645_7913327785382316452.log.txt

Ok, After upgrading to 20240131-01 (402) the sync started working fine. (just realized there is a new version came out)

But just in case please find another error log maybe you find something suspicious or useful.

log_20240201_001533_5781051296097227978.log.txt

Not an issue anymore.

closed

Actually I still got it sometimes. Log sent to @aberaud Starting jami several times and switching accounts generally bring this

reopened

added critical BacklogHigh bug labels and removed non-reproducible label

assigned to @pnicolas and @aberaud

AccountService load conversations too soon, waiting the first registration state (UNREGISTERED) would work

added SprintTo review label

added SprintDone label and removed SprintTo review label

Fixed by

https://review.jami.net/c/jami-client-android/+/27716

unassigned @pnicolas

Sigh, still there

removed SprintDone label

Cool. Thank you guys. I am glad you managed to fix it.

assigned to @sblin

added SprintTo review label

getConversations() was called just after setRegistrationState(TRYING) but before convModule() initialized.

Moving the init of the convModule() before setRegistrationState(TRYING) avoid any potential race condition

closed