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  • savoirfairelinux
  • jami-client-gnome
  • Issues
  • #584

Closed
Open
Created Dec 19, 2016 by RingBot@RingBotOwner

ringID/account not linked with any device

Issue generated from Tuleap's migration script. Originally submitted by: Oh Dear (bostontea)

On Ubuntu 16.04 LTS, I installed Ring as described via command line, created an account and a username (capital characters and numbers, nothing else) and registered it on the blockchain, and selected an avatar. My ID was then written on the welcome window, so still normal. However, I didn't have any contacts to call, so I simply closed it again (after writing myself and then deleting history, maybe that was a bad idea).
When I started Ring the next day, Ring behaved like I hadn't made an account, my chosen username is blocked if I want to make a new one with it, and I can't reconnect my account (which wouldn't be such a problem if I didn't really want the username, or really would be a problem if I already had had conversations). I still have all my account data (ID, name, password) written down, and I can find them except the password in the namecache folder also, but there is no way to reconnect my programme with my account, it seems, as I can't add a new device and so can't enter the PIN I would get. The only thing I can still find in my settings is my avatar, in the accounts tab nothing is listed.

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